Return Policy

Thank you for shopping with Redk. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original packaging and condition.
• To initiate a return, please contact our customer service team at [email protected] or call +1 (325) 968-2203 with your order number and reason for return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to your original method of payment.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order.

Non-Returnable Items

• Gift cards, downloadable products, and hygiene-sensitive items (such as opened hair care products) are non-returnable for safety and hygiene reasons.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 (325) 968-2203 with photos and details. We will arrange a replacement or refund promptly.