Frequently Asked Questions (FAQ)

1. What hair types are Redk products suitable for?
Our Hair Care products are formulated to work effectively on all hair types, including straight, wavy, curly, coily, fine, thick, color-treated, and chemically processed hair.

2. Are your products safe for color-treated hair?
Yes! Many of our shampoos and conditioners are sulfate-free and specially designed to protect and maintain vibrant hair color without fading.

3. Do Redk products contain sulfates, parabens, or silicones?
Our formulas are generally free from harsh sulfates, parabens, and silicones to ensure gentle cleansing and to maintain healthy hair and scalp. Please check individual product descriptions for specifics.

4. How often should I use a deep conditioner?
We recommend using a deep conditioner 1-2 times per week, depending on your hair’s condition and needs. It helps to restore moisture and repair damage.

5. Can I use the leave-in conditioner on wet and dry hair?
Yes, our leave-in conditioner can be applied to both damp and dry hair to detangle, hydrate, and protect throughout the day.

6. How long will it take to see results?
Most users notice softer, shinier, and more manageable hair after just a few uses. For best results, use consistently as part of your hair care routine.

7. What if I am not satisfied with my purchase?
Customer satisfaction is our priority. If you have any issues, please contact us at [email protected] or call +1 (325) 968-2203, and we will be happy to assist with returns, exchanges, or refunds.

8. Where do you ship?
We currently ship across the United States. For international shipping inquiries, please contact our support team.

9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use it to track your package through the carrier’s website.

10. How do I contact customer support?
You can reach us by email at [email protected] or by phone at +1 (325) 968-2203 during our support hours: Monday to Friday, 9:00 AM to 6:00 PM (Pacific Time).